At Suhaili London (“we”, “our”, or “us”), we are committed to protecting your personal data and respecting your privacy in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This Privacy Policy explains how we collect, use, store, and share your data when you visit our website www.suhaililondon.com, purchase from us, or interact with our services.

1. Data Controller

Suhaili London Limited is the data controller responsible for the processing of your personal data.
For any questions, contact us at: support@suhaililondon.com

2. What Information We Collect

a. Information You Provide:

• Full name

• Email address

• Billing and shipping address

• Phone number

• Payment details (handled by secure third-party processors)

• Account details and login credentials (where applicable)

b. Automatically Collected Data:

• IP address

• Browser type and device data

• Pages visited and time spent

• Referring URL and general geographic location

c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and collect analytics. More details can be found in the Cookie Policy section below.

3. Legal Basis for Processing (GDPR)

We process your personal data only where a legal basis applies:

• Contractual necessity – to fulfil your order or provide requested services

• Consent – for marketing emails or non-essential cookies

• Legal obligation – for accounting, tax, or fraud prevention

• Legitimate interest – for improving our website, preventing abuse, or communicating with you post-purchase

4. How We Use Your Data

We use your data to:

• Process and fulfil orders

• Provide account access or digital content

• Send service-related emails (order confirmations, delivery updates)

• Send promotional content (only with your consent)

• Improve website performance and user experience

• Comply with legal obligations

5. Data Processors and Sharing

We never sell your personal information. We may share data with trusted third-party data processors who help us deliver services:

All processors act under our instructions and are bound by GDPR-compliant data processing agreements.

6. International Data Transfers

If data is transferred outside the UK/EU (e.g., to the US), we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.

7. Retention

We retain your data only as long as necessary for:

• Fulfilling services

• Legal and tax obligations

• Resolving disputes

• Supporting service records and security audits

Typically, this is no more than 6 years unless otherwise required.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (e.g., for marketing emails)

• Lodge a complaint with the ICO (UK): www.ico.org.uk

To exercise any of these rights, email us at support@suhaililondon.com

9. Ecommerce-Specific Processing

When you purchase from us:

• Payment details are securely handled by our processors; we do not store full card information

• Your shipping information is used to fulfil your order and may be passed to logistics partners

• Digital goods may be delivered via email or downloadable links

• Order and transaction data is kept for legal and support purposes

10. Marketing Communications

We only send marketing communications if you have given explicit consent. You can opt out at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us at support@suhaililondon.com

We do not send unsolicited messages.

11. Data Security

We implement technical and organizational measures including encryption, secure hosting, firewalls, and access controls to keep your data safe.

12. Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect data from children.

Cookie Policy

This section forms part of our Privacy Policy and explains how and why we use cookies.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, or work more efficiently, and to provide usage information to website owners.

Types of Cookies We Use

How to Manage Cookies

On your first visit, you’ll see a cookie banner to manage consent. You can update preferences at any time. You can also control cookies via your browser settings. Here’s how:

• Chrome: Manage cookies in Chrome

• Firefox: Manage cookies in Firefox

• Safari: Manage cookies in Safari

Blocking all cookies may impact your ability to use some parts of the website.

Changes to This Policy

We may update this Privacy Policy and Cookie Policy periodically. Material changes will be notified via our website or by email if applicable. Please review this page regularly.

Contact Us

If you have any questions about this Privacy Policy or your data:

Suhaili London Limited
📧 Email: support@suhaililondon.com